We are committed to your right to privacy. We have very strong privacy policies than most other Internet companies to keep your information secure and private. Additionally please view or Fair Lending practices, Equal Opportunity Lender statement, as well as our VA Disclosures.
Q. Is VA-Home-Loans.com Endorsed, Affliated or Part of the Department of Veteran Affairs?
A. VA-Home-Loans.com is a private company. VA-Home-Loans.com or American Finanical Network is not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.
Q. If I use this web site, is any personal identifiable
information collected about me or my computer?
A. When you visit our site, our systems log some basic and anonymous information about your computer, including its:
We use this data to perform routine website maintenance and design to make sure the site's features works effectively with most people's browsers and systems. By using our site, you consent to our collection and use of this information.
Q. What personally identifiable information doe you
A. We only collects the information necessary to respond to your requests for our customized products and services. Personally identifiable information includes, but is not limited to, first and last name, physical address, zip code, email address, phone number, social security number, birth date, and any other information that itself identifies or when tied to the above information, may identify you as a specific individual. By supplying us with this information, we reserve the right to share this information with trusted third-party vendors; affiliates, and / or service companies that provide contracted services for VA-Home-Loans.com & American Financial Network and our web site visitors. By utilizing any promotions or services offered by VA-Home-Loans.com, you consent to the collection of any data and use of this information by VA-Home-Loans.com. We are the sole owner of the information collected on this web site.
Q. Do I need to provide all my personally identifiable
information in order to apply for a loan?
A. You do not have to fill out every single section of our online loan applications in order to submit your loan application to us. However, we are required by lenders and government guarantors to collect all of the information requested on the loan application, so you'll need to give this information to your Loan Consultant when it is requested in order for us to process your loan.
Q. Does you share my personally identifiable information?
A. We do need to share some of your data with agents and third parties authorized to process your home or auto loan. In general, we work with the following authorized agents or third parties to perform services related to your loan:
In addition, we need to contact your employer, to verify your
income, and your bank, to verify your assets. We do not share information about your
specific loan application with these institutions.
State and federal agencies require that we provide certain information regarding the number of loan applications received in particular states, loan amounts, and race and gender make-up of our customer base. All of this information is disclosed in an aggregated report without the use of any personally identifiable information.
Like all other licensed mortgage brokers, we are required by all of the states where we are is licensed to submit to periodic audits of actual customer loan files. This is to ensure that we are complying with all the regulations in place to protect consumers. When you complete the Universal Residential Loan Application, you grant us permission to include your loan file in these compliance reviews.
Like other licensed mortgage lenders, we are required to perform quality control reviews monthly on a small percentage of customer loan files to re-verify all of our calculations and procedures. On occasion in the past we have contracted with outside companies to perform these quality control reviews. Currently, our staff is performing the reviews and we expect to keep this function in-house.
Q. Can I ask you to delete my personal information from its systems?
A. Because federal and state regulations require us to provide aggregate data about our customer base, including race and geographic data about our borrowers, we are prohibited from deleting loan application data from our databases, even for loan applications that are withdrawn. This information is stored securely and is accessible only to selected employees. Aside from state and Federal regulatory authorities that perform periodic compliance reviews for the protection of consumers, and, in rare cases, contractors hired to perform quality control reviews (see above), third parties do not have access to this application data.
Q. Will you send me information not directly related to my loan application? Can I choose not to receive it?
A. We routinely email a short customer satisfaction survey to every customer. After your loan is funded, you may choose to ask us not to send the survey. Please note that even if we do send it, you can still choose not to complete it. Generally, we offer incentives, like gift certificates, to people who complete the surveys to thank them for helping us better understand their needs. If you earn a gift certificate, we may need to send your name, address, email address and phone number to the company sending out the gift certificates.
After your loan is closed, we will periodically send your emails about new products we offer that can help you save money by reducing your cost of borrowing. Our customers generally find this information very helpful, but you can choose not to receive it by responding to the opt-out question we ask you after your loan is funded.
If you have signed up to receive automatic emails about new loan products through our free service features on our website, you can cancel at anytime by simply sending an email. You can also respond to our email with "unsubscribe" in the subject line, and we'll delete your name.
Q. How long will you keep my personal information on file?
A. In keeping with Federal and state banking regulations, we may not delete customer information even for loans that are withdrawn for a period of seven years.
Q. How secure are your systems and procedures?
A.Every staff member is trained on our privacy and security procedures on their first day of employment. In order to be employed, each person must sign a pledge up to uphold our privacy and security standards, and commit not to share your information with any third parties other than authorized agents.
Q. Who can I contact to find out more about your privacy practices?
A. Please contact our Privacy and Compliance department by email. We welcome your comments and suggestions about how we can improve our privacy procedures.